Customer service is a priority at WinStor, Inc.
Our fully managed Internet Data Center (IDC) services will allow
you to immediately deploy your services and offer a 100 percent
network operation and up-time guarantee.
| The rise of the
web and e-business has had a direct impact on the network in a number of ways.
The move toward "always on" business, extended business reach and rapid
innovation has had a direct correlation with the underlying network. Coupled
with the growing volume and sophistication of e-business related traffic, there
is a requirement from businesses for solutions with increased performance and
| Two primary
types of technologies come into play when optimizing the network; those that
provide traffic cop functions such as server load balancers and data storage,
and those that enhance performance such as caching and managed
| WinStor's Basic
Virtual Hands service is included with the purchase of a Dedicated Hosting
option. Simply put, the service allows the NOC personnel to use their "eyes,
ears, and hands" to report and provide customer feedback regarding any
potential problems on their equipment. This service is performed on our
customers' behalf without the involvement of tools or equipment.
Virtual Hands service is a direct response to the needs
of our customers. Our IDC services are staffed with a
highly skilled and diverse support team 24x7, who proactively
monitor the network. This service allows the customer
to utilize the IDC services on a 24x7x365 basis to provide
two primary services - maintenance/troubleshooting and
WinStor's service offerings address the complexity
of business requirements, while also providing an infrastructure
unprecedented by others.
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